The office can become a very busy place.  We have a few simple rules that we hope will make everything run smoother.

Physical and Verbal Abuse
Physical and verbal abuse will NOT be tolerated towards the physician, staff or other patients. Any such behavior will result in immediate dismissal from the practice.

Reception
Reception is often busy with front desk duties and in clinic patients so it may not always be possible to answer your call immediately. Please leave a message with your last name spelled out, a contact telephone number and a brief description for the call. Every effort will be made to accommodate any issue you may have in a timely fashion from 9am-5pm, Monday to Friday.

Results - Labs, ECG's and more
Reception will not give out results, either over the phone or in the clinic.  Your physician reviews all results and will only call patients where a result requires feedback. You may call to ONLY confirm that results have been received.

Outside Use
Patients who continuously seek medical attention from walk-in clinics or house call physicians will have their enrollment terminated from the practice. It is important to understand that de-rostered patients will not have access to same day appointments, the after-hours clinic, telephone advice and fax prescription referrals and other services. In the event you have a medical emergency, please go to your nearest emergency department.

Please be advised The Ministry of Health sends a monthly list regarding all outside use which may result in a patient being de-rostered and/or a call should your name appear on this list.

When your Primary Care Needs are attended to by another Primary Care Physician (usually in a Walk-In-Clinic), not only is visiting a walk-in clinic not in keeping with our vision for your care, but we rarely if ever receive any communication about your visit.

Forms and Request
Please allow up to 15 business days for completion of all forms, referrals and requests. Requests will be triaged and dealt with in order of urgency.

* Non-OHIP forms can be paid via cash, check or e-transfer.

Prescription Refills
Please have your pharmacy fax any refill requests to our office. We require up to 5 business days to process these requests.

Health Cards
A valid health card must be presented at each visit. If you forget your health card or it has expired, you will be charged for the cost of the visit. This charge will be reimbursed to you once a valid health card is presented. You must bring your health card to EVERY visit.

Cancellation Policy
Please advise us at least 24 hours in advance should you need to cancel your appointment, otherwise there will be a charge for the missed visit.

Late and Missed Appointments
There will be a fee $50 to $100 for late or missed appointments. If you continually have late or missed appointments you may be discharged from the practice.

Acute Illness and Same-Day Appointments
Every effort will be made to provide same-day appointments for patients that need to be seen urgently. Please call at 9am for same day appointments if you have an urgent medical issue.

Periodic Health Exams (Physicals)
A physical must be booked in advance as this visit will be dedicated to a comprehensive health audit and education session. You should not save problems or urgent issues for this appointment, as the physician will not have time to discuss them.

Services not Covered by OHIP/Annual Block Service Fee
A list of non-OHIP insured services can be found under Forms or at the front desk in addition to the list of services covered under the annual block service fee. The costs of the services listed are as per the recommendations of the Ontario Medical Association.

* Non-OHIP services can be paid via cash, check or e-transfer.

Specialist Appointments
It is the patient's responsibility to contact the specialist for appointment changes if the appointment you have been given is not suitable. Please do not contact our office for specialist appointment changes.

Patient Information and Responsibility
It is the patient's responsibility to inform our office of any demographic changes:

  • Contact information, phone, email and address

  • Pharmacy information (even if the new pharmacy is faxing us a request)

  • Health Card number or version code changes

  • Shots (Flu, vaccines, etc) irrespective of where you may have received this

We greatly look forward to working together with you to maintain your good health.

Sincerely,

Dr. Yasmin Papadopoulos, MD, CCFP